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Policy FAQ

Please explain your returns policy.

Due to the intimate nature of the products we sell, we are unable to accept returned merchandise for any reason. This policy allows you to be 100% certain that any item you purchase from us is clean, and has never been touched by another customer's hands. Ever.

However, we appreciate that this can make potential buyers somewhat uncertain about online purchases.

Here's what we've done to help:

  1. As is the case within our physical brick & mortar stores, you can request that we verify that the toy is 100% functional before we charge you for the purchase. See the details of our testing procedures elsewhere in this FAQ.
  2. If you would feel more comfortable seeing and purchasing the item(s) in person, you can visit one of our 4 retail locations in Calgary. You can find our addresses by clicking the Locations link above.
  3. In order for you to make an informed decision, we make every attempt to give you as much information as possible about each item that we carry. This consists of : manufacturer descriptions,  general dimensions, product images, our own reviews (pending), and customer reviews (pending).
  4. Adult Source Calgary has been in business for over twenty years. We are not a virtual or web-business only. We carry over 3000 individual products in each of our 4 stores. So you can be confident that we are a legitimate, well founded business working hard to make sure that your purchases are fun and trouble-free.
  5. DVDs and blu-ray discs are a special case. In the event of a reproducible manufacturer's defect, we will replace the purchased movie with the same title. See the details here.

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